about hoteligent
Our Mission
“The perfect hotel room in the perfect hotel exists, and we’re going to find it.” With this guiding vision, we go beyond standard star ratings and static summaries. Instead, we provide a detailed, data-driven, and continually updated view of a hotel’s performance across multiple dimensions. Our platform serves both travelers seeking reliable insights before they book, and hotel managers striving to enhance their guest experience.
What Makes Us Different
Unlike traditional review sites that lump everything into a single average score, we’ve developed a unique ranking system that dives deep into the specific elements of your stay. By consistently evaluating 26 distinct subcategories—spanning from the quality of the linens to the strength of the Wi-Fi—we ensure that you’re not just seeing a snapshot, but a full portrait of a hotel’s “health.”
For guests, this means making informed decisions based on credible, granular feedback. For hotel operators, it means tapping into powerful analytics to guide improvements, track trends, and stay ahead of shifting expectations.
Our Categories & Subcategories
Our scoring framework is organized into four main categories, each broken down into precise, measurable components. Every subcategory is rated using a combination of verified guest input and professional assessments, ensuring a balanced, objective perspective.
What Makes a StayIQ Score?
The Bed
Linens: Evaluated for thread count, freshness, and overall comfort.
Mattress: Assessed for support, firmness, and durability.
Pillows: Rated on plushness, support, and quality of materials.
The Room
Cleanliness: Regular, meticulous checks for dust, stains, and odors.
Layout: How well the room’s design supports relaxation, work, and movement.
View: Quality of the view from the room, including natural light and scenery.
Workspace: Availability, comfort, and functionality of a desk or dedicated area.
Room Service: Promptness, accuracy, and quality of delivered items.
Minibar: Selection, freshness, and value of available snacks and drinks.
HVAC System: Consistency of temperature control, noise level, and energy efficiency.
Outlets: Availability, accessibility, and safety of power sources.
Noise Level: Soundproofing quality and ambiance.
Room Style: Cohesiveness of décor, furnishings, and thematic elements.
The Bathroom
Cleanliness: Spot-checks for mold, mildew, and overall hygiene.
Water Pressure: Measurement of water flow quality in showers and faucets.
Water Temperature: Consistency and range of hot and cold settings.
Towel Quality: Softness, absorbency, and upkeep of towels.
Amenities: Range, quality, and eco-friendliness of toiletries.
The Hotel
Lobby: Atmosphere, design, and guest reception experience.
Wi-Fi Quality: Speed, stability, and ease of connection throughout the property.
Fitness Center: Equipment variety, maintenance, and cleanliness.
Restaurant or Bar: Menu variety, food quality, service, and ambiance.
Location (Hotel-Level): Proximity to attractions, transportation, and local culture.
Business Center: Equipment quality, workspace availability, and tech support.
Hotel Service: Professionalism, warmth, and efficiency of staff interactions.
Style (Overall): Cohesiveness of the hotel’s design, branding, and personality.
